Contact us

Thank you for visiting UECOVL. We are committed to providing clear product information and reliable customer support before and after your purchase.

UECOVL is an online retail brand operated by Shenzhen Runmei Zhiguang Technology Co., Ltd. (深圳市润美之光科技有限公司), a company legally registered in China.

Business Information

The English company name shown above is provided as a translation for international customers. The legal business name registered in China is 深圳市润美之光科技有限公司.

The business address is provided for company identification and customer communication purposes. It is not necessarily the return address for your order. Please contact us before returning any product so that we can provide the correct return instructions and return address.

Customer Support

We provide customer support by email and through the contact form on this page. Telephone support is not offered.

For questions about a product, order status, shipping, returns, refunds or warranty service, please email support@uecovlofficial.com or submit the contact form below.

We aim to respond within 2 business days. Business days are Monday through Friday, excluding public holidays in China.

If your enquiry concerns an existing order, please include your order number and the email address used when placing the order.

Shipping, Returns and Warranty

Orders placed through uecovlofficial.com are fulfilled from China. Available shipping methods, estimated delivery times and applicable shipping charges are displayed before payment and explained in our Shipping Policy.

Please review the following policies before placing an order:

• Shipping Policy
• Return & Refund Policy
• 1-Year Limited Warranty
• Privacy Policy
• Terms of Service

Please do not send a return package without contacting us first. Returns sent without authorization may be delayed or delivered to an address that cannot accept customer returns.