Shipping policy

Last Updated: July 23, 2026

Thank you for shopping with UECOVL. This Shipping Policy explains our shipping destinations, order processing procedures, estimated delivery times, tracking services, customs responsibilities, and the way we handle shipping-related issues.

This policy applies to orders placed through uecovlofficial.com.

1. Shipping Destinations

UECOVL primarily provides shipping services to customers in the United States.

We may also deliver products to selected international destinations. The countries, regions, and shipping services currently available for a particular order will be displayed during checkout.

Some products may not be available for delivery to every destination because of product dimensions, battery restrictions, carrier limitations, customs regulations, or local import requirements.

If we determine that an order cannot be shipped legally, safely, or reliably to the address provided, UECOVL may cancel the affected order and issue a refund.

2. U.S. Standard Shipping Rates

For eligible orders delivered to addresses within the United States, the following standard shipping rates apply:

• Orders below $99: $5.99 standard shipping per order.
• Orders of $99 or more: Free standard shipping.

The qualifying order value and final shipping charge are calculated and displayed at checkout before payment is completed.

Additional charges may apply to:

• Alaska and Hawaii.
• Puerto Rico and other U.S. territories.
• Remote or restricted delivery areas.
• P.O. boxes or military addresses.
• Oversized or unusually heavy products.
• Expedited delivery services.

The $5.99 rate and $99 free-shipping threshold apply only to eligible U.S. standard shipping. They do not necessarily include customs duties, import taxes, government fees, remote-area surcharges, address-correction fees, or other charges imposed by third parties.

During limited-time promotional periods, UECOVL may offer free U.S. standard shipping with no minimum purchase requirement. Applicable dates, destinations, exclusions, and other promotional conditions will be displayed on the Site.

3. International Shipping

Shipping availability and applicable fees for destinations outside the United States are displayed at checkout.

International shipping costs may depend on:

• The destination country or region.
• The product type, dimensions, and weight.
• The shipping service selected.
• Carrier limitations.
• Customs and import requirements.
• Whether the product contains a rechargeable battery or another restricted component.

Products in the same order may be sent in separate packages when they have different shipping requirements, inventory locations, or fulfillment arrangements.

4. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Order processing may include:

• Payment verification.
• Delivery address review.
• Inventory confirmation.
• Product inspection.
• Product packaging.
• Preparation of shipping documents.

Processing time is separate from carrier transit time and does not include the time required for delivery after dispatch.

Business days do not include weekends or applicable public holidays at the fulfillment location or delivery destination.

Processing may take longer during major sales, product launches, holiday periods, inventory inspections, or periods of unusually high order volume.

5. Estimated Delivery Times

Estimated delivery time begins when the order has been dispatched, rather than when the order was originally placed.

United States

Standard shipping to the United States normally takes approximately:

7–15 business days after dispatch.

Other International Destinations

Shipping to other supported international destinations normally takes approximately:

10–20 business days after dispatch.

Actual delivery time may vary depending on the product, destination, carrier, customs processing, local delivery network, weather, and other circumstances outside the direct control of UECOVL.

Unless a guaranteed delivery service is specifically stated at checkout, all delivery dates are estimates and are not guaranteed arrival dates.

6. International Fulfillment

Depending on product availability and the customer’s destination, UECOVL orders may be dispatched from international fulfillment centers, manufacturing partners, warehouses, or other approved fulfillment locations.

As a result:

• Tracking information may show an international shipping origin.
• A new local tracking number may be issued after customs clearance.
• Final delivery may be completed by a different local carrier.
• Products from the same order may arrive in separate packages.

Separate packages will not normally create additional shipping charges unless those charges are disclosed before the order is completed.

7. Order Confirmation and Tracking

After an order is placed, an order confirmation will be sent to the email address entered during checkout.

Once the order has been dispatched, the customer will receive a shipping confirmation containing the available tracking information.

Tracking may take several business days to become active after the shipping label has been created.

For international shipments, tracking updates may temporarily pause while the package:

• Travels between countries.
• Waits for customs processing.
• Is transferred between logistics providers.
• Enters the local delivery network.

A temporary pause in tracking updates does not necessarily mean that a package has been lost.

Customers are responsible for providing a valid email address and checking their inbox, promotions folder, and spam folder for order notifications.

8. Shipping Delays

Processing or delivery may be delayed because of circumstances such as:

• Customs inspections or clearance delays.
• Severe weather or natural disasters.
• Carrier congestion.
• Public holidays.
• Flight or transportation disruptions.
• Labor disputes.
• Security inspections.
• Incomplete or incorrect delivery information.
• Remote-area delivery limitations.
• Other events outside the reasonable control of UECOVL or the carrier.

If we are unable to dispatch an order within the expected processing period, we will make reasonable efforts to contact the customer and provide an updated estimate.

The customer may accept the revised dispatch date or request cancellation and a refund for the unshipped portion of the order.

After an order has been transferred to the carrier, delivery times may be affected by circumstances outside our direct control. UECOVL will nevertheless provide reasonable assistance with carrier inquiries and shipment investigations.

9. Customs, Duties, and Import Taxes

International orders may be inspected by customs and may be subject to import duties, taxes, brokerage charges, processing fees, or other government and carrier charges.

Shipping charges and import charges are separate types of charges.

Any shipping fee collected directly by UECOVL will be displayed at checkout. Unless checkout or the order confirmation specifically states that import duties and taxes are included, these charges may be collected separately by customs authorities, postal services, or delivery carriers.

When import charges are not collected by UECOVL during checkout, payment of those charges is generally the responsibility of the recipient.

UECOVL does not control the way customs authorities calculate taxes, duties, or other import fees and cannot guarantee that an international shipment will be free from additional charges.

Customers are responsible for confirming that the products they purchase may legally be imported into their destination country or region.

10. Address Accuracy

Customers must provide a complete and accurate delivery address, including:

• The recipient’s full name.
• The complete street address and unit number.
• The city, state, province, and postal code.
• The destination country or region.
• A valid telephone number.
• Any additional information required for local delivery.

Please contact UECOVL as soon as possible when an address correction is needed.

We will attempt to update the address before fulfillment or dispatch, but an address change cannot be guaranteed after order processing has started.

If an order is delayed, returned, lost, or incorrectly delivered because the customer supplied incomplete or inaccurate information:

• Additional shipping charges may apply.
• The customer may be responsible for reshipping costs.
• Original shipping fees and address-correction charges may be deducted from a refund where legally permitted.
• A refund may not be available when the package cannot be recovered.

UECOVL is not responsible for address changes arranged directly with a carrier without confirmation from our customer-service team.

11. Order Changes and Cancellations

Customers may request an order change or cancellation before the order has been processed or dispatched.

Please contact us promptly and provide the order number together with the requested change.

We cannot guarantee that an order can be changed or cancelled after fulfillment has started.

Once an order has been dispatched:

• The delivery address may no longer be changeable.
• The shipment generally cannot be cancelled while in transit.
• The customer may request a return after delivery in accordance with the UECOVL Return & Refund Policy.

If UECOVL cancels an order because a product is unavailable or cannot be shipped, the amount paid for the affected item will be refunded to the original payment method.

12. Damaged Packages or Products

Customers should inspect the shipping package and product as soon as reasonably possible after delivery.

If an order arrives damaged, incomplete, or visibly affected by transportation, please contact UECOVL promptly, preferably within seven days after delivery.

Please provide:

• The relevant order number.
• Clear photographs of the external shipping box.
• A photograph of the shipping label.
• Photographs of the internal packaging.
• Photographs or a short video showing the damaged product.
• A description of any missing products, parts, or accessories.

Please keep the product, shipping box, packaging materials, accessories, and shipping label until the claim has been reviewed.

Depending on the circumstances and available evidence, UECOVL may provide:

• A replacement component or accessory.
• A replacement product.
• A partial refund.
• A full refund.
• Instructions for returning the affected product.

Reporting damage more than seven days after delivery does not automatically remove any applicable legal or warranty rights. However, delayed reporting may make carrier verification and claim processing more difficult.

13. Lost Shipments

A shipment is not considered lost only because tracking information has not changed for several days.

If an order has not arrived by the latest estimated delivery date, customers should normally allow an additional five business days for unexpected carrier or customs delays.

If the shipment still has not arrived after that period, please contact UECOVL and provide the order number.

We may:

• Review the complete tracking history.
• Contact the carrier or logistics provider.
• Confirm the delivery address with the customer.
• Open a formal shipment investigation.
• Request additional information or documentation.

Carrier investigations may require additional processing time.

If the carrier or logistics provider confirms that the shipment has been lost, UECOVL will normally offer either a replacement shipment or a refund for the affected product.

A replacement or refund may be temporarily delayed while a reasonable carrier investigation is still in progress.

14. Packages Marked as Delivered but Not Received

When tracking shows that a package has been delivered but the customer cannot locate it, the customer should first:

• Check all entrances, porches, mailrooms, parcel lockers, and secure delivery locations.
• Ask household members, neighbors, reception staff, or building management.
• Verify that the delivery address on the order is correct.
• Allow 24–48 hours, as some carriers may update tracking before final delivery is completed.
• Contact the local delivery carrier and provide the tracking number.

If the package still cannot be found, please contact UECOVL as soon as possible.

We will provide reasonable assistance with an investigation. The available resolution may depend on the carrier’s findings, delivery evidence, address accuracy, and the circumstances of the shipment.

UECOVL will not automatically reject a claim only because tracking shows “delivered.” However, the customer may be required to cooperate with a carrier investigation or delivery claim.

15. Refused or Unclaimed Packages

Customers are responsible for accepting delivery and responding to reasonable requests from carriers or customs authorities.

A shipment may be returned, abandoned, or treated as refused when:

• The customer does not collect the package.
• The recipient refuses to pay applicable customs or import charges.
• The carrier cannot contact the recipient.
• The customer provided an incomplete or incorrect address.
• The customer rejects the package without prior authorization from UECOVL.

Where permitted by applicable law, the following expenses may be deducted from any available refund:

• Original shipping charges.
• Return shipping charges.
• Customs charges.
• Carrier handling fees.
• Other nonrecoverable delivery expenses.

A refund will normally be reviewed only after the returned package has been received and inspected.

16. Split Shipments

Products from the same order may be shipped separately because of:

• Different inventory or warehouse locations.
• Product size or weight.
• Battery transportation or carrier restrictions.
• Different product-processing requirements.
• Differences in product availability.

Customers may receive more than one tracking number for the same order.

A product should not be treated as missing until all tracking numbers connected to the order have been reviewed and the relevant estimated delivery period has passed.

17. P.O. Boxes and Restricted Addresses

Certain products or carriers may not support delivery to:

• P.O. boxes.
• APO, FPO, or DPO military addresses.
• Freight-forwarding addresses.
• Hotels or temporary accommodation.
• Remote or restricted delivery regions.

When an address cannot be served, UECOVL may contact the customer to request an alternative address or cancel and refund the affected order.

18. Freight Forwarders

Customers who choose to send an order to a freight forwarder, package-forwarding company, warehouse, hotel, commercial receiving service, or another third-party recipient do so at their own risk.

UECOVL’s delivery responsibility is generally considered completed when the carrier confirms delivery to the address entered during checkout.

UECOVL is not responsible for loss, damage, delay, repackaging, extra charges, or delivery errors that occur after the package has been accepted by a freight forwarder or another third party selected by the customer.

This section does not exclude responsibility for damage or fulfillment errors that occurred before delivery to the customer-selected third party.

19. Product Availability and Preorders

A product displayed as available may occasionally become unavailable because of inventory errors, quality inspections, production delays, or unexpectedly high demand.

When this happens, UECOVL may:

• Provide a revised estimated dispatch date.
• Offer a comparable replacement product with the customer’s approval.
• Cancel and refund the unavailable product.

Preorder and backorder products may have different estimated dispatch dates. Where applicable, those dates will be displayed on the product page or communicated directly to the customer.

Immediately available products and preorder products may be sent in separate shipments.

20. Holiday and Promotional Periods

Order processing and delivery may take longer during:

• Black Friday and Cyber Monday.
• Christmas and New Year.
• Chinese New Year.
• Other public holidays.
• Major promotional or sales events.
• Periods of significant carrier congestion.

When reasonably possible, known material processing delays will be communicated through a website notice, product page, checkout message, order confirmation, or customer-service email.

21. Relationship to Other Policies

Returns and refunds connected with shipping are also governed by the UECOVL Return & Refund Policy.

Manufacturing defects and eligible product failures are covered by the UECOVL One-Year Limited Warranty.

When this Shipping Policy conflicts with a mandatory consumer-protection law, the applicable mandatory law will take priority.

22. Policy Changes

UECOVL may revise this Shipping Policy from time to time to reflect changes in carriers, fulfillment locations, shipping services, customs rules, legal requirements, or business operations.

The policy that generally applies to an order is the version published when the order was placed, unless applicable law requires a different result.

23. Contact Us

For assistance with shipping, tracking, delivery, or address-related matters, please contact us through the Contact Us page on uecovlofficial.com.

Email: conle23807@gmail.com

Please include your full name, order number, delivery address, and a clear description of the issue so that we can review your request efficiently.