Shipping Policy

Thank you for shopping with UECOVL. Please review the following shipping information before placing your order.

Shipping at a Glance

Order processing: 1–3 business days
Estimated U.S. transit time: 7–15 business days after dispatch
Estimated total U.S. delivery time: Approximately 8–18 business days from the order date
U.S. standard shipping: $5.99 for eligible orders under $99
Free U.S. standard shipping: Available on eligible orders of $99 or more
Tracking: Provided by email after dispatch

Business days do not include weekends or public holidays.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

During major promotions, holidays, new product launches, or periods of high order volume, processing may require additional time.

2. Shipping Time

United States

Standard U.S. shipping normally takes approximately 7–15 business days after dispatch.

Including order processing, the estimated total delivery time is approximately:

8–18 business days from the order date.

Other International Destinations

International delivery normally takes approximately 10–20 business days after dispatch.

Actual delivery times may vary depending on the destination, customs clearance, local carrier performance, public holidays, severe weather, remote-area delivery, or other circumstances outside our reasonable control.

All delivery times are estimates and are not guaranteed delivery dates.

3. Shipping Fees

For eligible U.S. orders:

• Orders under $99: $5.99 standard shipping

• Orders of $99 or more: Free standard shipping

Additional shipping charges may apply to:

• Alaska and Hawaii

• U.S. territories

• Remote or difficult-to-access locations

• Oversized or overweight products

• PO Box addresses

• Other restricted delivery areas

Any additional shipping charges will be shown at checkout or communicated before the order is dispatched.

International shipping fees are calculated based on the destination, product size, product weight, and available shipping method.

4. Shipping Origin

UECOVL works with international fulfillment centers, manufacturing partners, and logistics providers.

Orders may be shipped from different fulfillment locations depending on product availability and the customer’s delivery address.

Tracking information may show an international shipping origin. In some cases, a local carrier will complete the final delivery.

Orders containing multiple products may arrive in separate packages.

5. Order Tracking

Once your order has been dispatched, a shipping confirmation email containing the tracking number will be sent to the email address used at checkout.

Tracking information may take several business days to become active after dispatch.

If your tracking information has not updated for an extended period, please contact us and we will assist you in checking the shipment status.

6. Customs, Duties and Import Fees

Orders shipped internationally may be subject to customs duties, import taxes, brokerage fees, or carrier handling charges.

Unless these charges are clearly stated as included at checkout, they are the responsibility of the recipient.

Customs requirements vary by country and region. UECOVL does not control customs inspections, clearance procedures, or fees charged by local authorities or carriers.

A delay caused by customs clearance is not considered a lost shipment.

7. Shipping Delays

Delivery may be delayed because of:

• Customs inspections

• Public holidays

• Severe weather

• Carrier congestion

• Transportation disruptions

• Remote-area delivery

• Incorrect or incomplete addresses

• Events outside our reasonable control

If your order has not arrived after the estimated delivery period, please contact us. We will review the tracking information and assist with an investigation where appropriate.

8. Address Changes and Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if you need to change your shipping address.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

UECOVL is not responsible for delays, failed deliveries, additional shipping charges, or lost packages caused by an incorrect or incomplete address provided by the customer.

If a package is returned because of an incorrect address, the customer may be responsible for the cost of reshipping the order.

9. Order Cancellation

Please contact us as soon as possible if you wish to cancel an order.

Orders may be cancelled before they enter processing or are dispatched.

Once an order has been dispatched, it cannot be cancelled. The customer may request a return after receiving the order in accordance with our Return & Refund Policy.

10. Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

• Your order number

• Photos of the outer packaging

• Photos of the shipping label

• Photos or videos showing the damaged product

• A description of the problem

Depending on the circumstances, we may provide replacement parts, a replacement product, a partial refund, or a full refund.

Please keep the original packaging until the issue has been resolved.

11. Lost Packages

If the carrier confirms that a package has been lost in transit, UECOVL will review the case and may provide a replacement shipment or refund.

Before a package is classified as lost, we may need to complete an investigation with the logistics provider.

Carrier investigations may require additional processing time.

12. Packages Marked as Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please:

1. Check around the delivery location.

2. Ask household members, neighbors, building management, or reception staff.

3. Confirm that the shipping address is correct.

4. Contact the local delivery carrier.

5. Contact UECOVL if the package still cannot be found.

We will assist with reviewing the delivery information and opening a carrier investigation when appropriate.

The final resolution will depend on the shipping address, delivery evidence, carrier investigation, and circumstances of the case.

13. Refused or Unclaimed Packages

Customers are responsible for accepting delivery and responding to carrier notices.

If a package is refused, unclaimed, or returned because delivery attempts were unsuccessful, the customer may be responsible for:

• Return shipping fees

• Reshipping fees

• Customs charges

• Carrier handling fees

• Other costs incurred during the return process

Any eligible refund will be processed after the returned package has been received and inspected.

Original shipping charges and return-related costs may be deducted where permitted by law.

14. Pre-Order and Out-of-Stock Products

Products marked as pre-order, back-order, made-to-order, or temporarily out of stock may require additional processing time.

The estimated shipping schedule will be displayed on the product page or communicated before dispatch.

If an order contains both available and pre-order products, the products may be shipped separately.

15. Contact Us

For questions about shipping, tracking, delays, damage or lost packages, please contact us at:

Email: support@uecovlofficial.com

Please include your order number and the email address used when placing the order.

We aim to respond within 2 business days. Business days are Monday through Friday, excluding public holidays in China.

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Company and Contact Information

UECOVL is operated by Shenzhen Runmei Zhiguang Technology Co., Ltd. (深圳市润美之光科技有限公司), a company legally registered in China.

Business Address:
Room 803, Biwan Building, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong 518100, China

Customer Support:
support@uecovlofficial.com

Customer support is provided by email and through our website contact form. We aim to respond within 2 business days.