Refund policy

Last Updated: July 23, 2026

Thank you for shopping with UECOVL. We want you to feel confident when purchasing from us.

This Return & Refund Policy applies to eligible products purchased directly from uecovlofficial.com. It explains our return period, eligibility requirements, return shipping responsibilities, damaged or defective product procedures, cancellations, and refund processing.

Please contact UECOVL before returning any product. Returns sent without prior authorization or to an address not provided by UECOVL may not be accepted.

1. 30-Day Return Period

Eligible products may be returned within 30 days of the confirmed delivery date.

The return period begins on the date the carrier records the product as delivered. If an order is delivered in multiple packages, the return period for each product begins on the date that product is delivered.

A return request must be submitted before the 30-day period expires.

Submitting a request within 30 days does not automatically guarantee approval. The product must also meet the eligibility requirements described in this policy.

2. Change-of-Mind Returns

Change-of-mind returns include situations where the customer:

• No longer wants or needs the product.
• Ordered the wrong model, size, color, or quantity.
• Purchased the product by mistake.
• Decides that the product does not meet their personal preferences.
• Changes their mind for reasons unrelated to a product defect or UECOVL error.

To qualify for a change-of-mind return, the product must generally be:

• Unused or in near-new condition.
• Clean and free from hair, sweat, stains, odors, makeup, skincare products, oils, or other residue.
• Undamaged, unmodified, and free from excessive signs of handling.
• Returned in its original packaging.
• Returned with all manuals, cables, controllers, accessories, protective materials, promotional items, and included components.
• Accompanied by a valid order number or other acceptable proof of purchase.

UECOVL may decline a return or make a reasonable deduction from the refund if the product is damaged, excessively used, incomplete, missing components, or no longer suitable for safe handling, inspection, or resale.

3. Return Shipping Costs

For an approved change-of-mind return, the customer is responsible for the return shipping cost.

Customers must use a trackable shipping service and retain the shipping receipt and tracking information until the return has been completed.

UECOVL does not reimburse unauthorized return shipping expenses.

When a product is confirmed to be damaged, defective, incorrect, incomplete, or materially different from the item ordered, UECOVL will provide an appropriate resolution and cover reasonable approved return or replacement shipping costs where applicable.

UECOVL does not charge a standard restocking fee. However, reasonable deductions may apply when a returned product is incomplete, damaged, excessively used, contaminated, or missing original components.

4. Return Authorization and Return Address

Do not return a product to the address shown on the original shipping package unless UECOVL specifically authorizes that address in writing.

Depending on the product, destination, and reason for return, UECOVL may provide:

• A local or third-party return address.
• A designated logistics or inspection facility.
• A prepaid return label.
• Instructions to return only a defective accessory or component.
• A replacement without requiring the original product to be returned.
• Another reasonable resolution agreed upon with the customer.

Please wait for written return instructions before sending any product.

Packages sent without authorization, sent to an incorrect address, sent cash on delivery, or returned through an unapproved shipping method may be refused and may not qualify for a refund.

5. Personal-Care and Hygiene-Sensitive Products

Opening the packaging does not automatically make a product ineligible for return.

However, for hygiene and safety reasons, personal-care products that have been used directly on the skin, scalp, hair, or body may not qualify for a change-of-mind return.

A change-of-mind return may be declined when a product shows:

• Direct skin, scalp, hair, or body contact.
• Sweat, hair, makeup, skincare products, oils, stains, residue, or odors.
• Visible wear or evidence of repeated use.
• Cleaning, washing, alteration, disassembly, or unauthorized repair.
• Missing hygiene seals, protective covers, liners, or disposable accessories.

These restrictions do not prevent customers from submitting a claim when a product arrives damaged, defective, incomplete, incorrect, or materially different from its description.

6. Consumable and Disposable Items

Opened or used consumable and disposable items are not eligible for change-of-mind returns.

These items may include:

• Electrode pads or electrode sheets.
• Disposable liners or head covers.
• Adhesive therapy patches.
• Conductive gels.
• Skincare serums or other skincare consumables.
• Single-use protective covers.
• Other accessories clearly identified as disposable, consumable, or single-use before purchase.

This restriction does not apply when an item arrives damaged, defective, incorrect, incomplete, or materially different from its description.

LEDs, laser modules, heating elements, and other built-in components of an electronic device are not treated as ordinary consumables under this section. Eligible manufacturing defects involving these components may be reviewed under the UECOVL One-Year Limited Warranty.

7. Damaged, Defective, Incomplete, or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incomplete, incorrect, or different from the item ordered, contact UECOVL as soon as reasonably possible, preferably within seven days of delivery.

Please provide:

• Your full name.
• Your order number.
• The product name and model.
• A clear description of the issue.
• Clear photos of the product.
• Photos of the shipping box, internal packaging, and shipping label.
• A short video demonstrating the problem, when applicable.
• Details of any missing or incorrect accessories or components.

Keep the product, packaging, accessories, shipping box, and shipping label until the case has been reviewed.

Failure to contact us within seven days does not automatically cancel applicable warranty or consumer rights. However, prompt notice helps us verify shipping damage, missing components, and delivery errors more efficiently.

After reviewing the claim, UECOVL may provide one or more of the following:

• Troubleshooting assistance.
• A replacement accessory or component.
• A replacement product.
• A partial refund.
• A full refund.
• An authorized return at our expense.
• Another reasonable solution agreed upon with the customer.

The resolution will depend on the nature of the issue, product value, parts availability, shipping costs, and whether the product can be safely and economically returned or repaired.

8. Products That Cannot Be Returned

Unless a product is damaged, defective, incorrect, incomplete, or applicable law requires otherwise, the following are generally not eligible for change-of-mind returns:

• Products returned more than 30 days after delivery.
• Used hygiene-sensitive personal-care products.
• Opened or used consumable and disposable items.
• Gift cards.
• Customized, personalized, or made-to-order products.
• Products clearly marked as Final Sale on the product page before purchase.
• Products damaged by misuse, accidents, drops, liquid exposure, improper voltage, incompatible accessories, unauthorized repair, or failure to follow product instructions.
• Products missing important accessories, labels, serial numbers, identification marks, or components.
• Products purchased from unauthorized sellers, third-party marketplaces, resellers, or secondhand sources.
• Products that have been altered, modified, dismantled, or repaired without authorization.

A discount or promotional price does not automatically make a product Final Sale. The Final Sale restriction applies only when that designation was clearly displayed before the customer completed the purchase.

Final Sale and other return restrictions do not apply to products that arrive damaged, defective, incorrect, or otherwise subject to consumer rights that cannot legally be excluded.

9. Promotional Gifts

Promotional gifts provided as part of a qualifying purchase must be returned with the associated product when the customer requests a full refund for that qualifying purchase.

The gift should be returned complete and in the condition required by the applicable promotion.

If a promotional gift:

• Is not returned.
• Is incomplete.
• Is damaged while in the customer’s possession.
• Has been used beyond what is reasonably necessary to inspect it.

UECOVL may deduct the promotional value disclosed at the time of purchase from the refund, where permitted by applicable law.

UECOVL will not assign a new or undisclosed value to a promotional gift after the purchase.

This section does not apply to unsolicited products that the customer did not agree to receive as part of a promotion.

10. Exchanges

UECOVL does not guarantee direct exchanges for every product.

When an exchange is approved, we may:

• Send a replacement after receiving and inspecting the returned product.
• Send a replacement accessory or component.
• Ask the customer to return the original product and place a new order.
• Provide a comparable replacement with the customer’s agreement.
• Offer another reasonable replacement arrangement.

Exchanges are subject to product and component availability.

If the requested replacement is unavailable, UECOVL may offer a comparable product, store credit with the customer’s agreement, or a refund to the original payment method.

11. Order Changes and Cancellations

Please contact UECOVL as soon as possible if you need to change or cancel an order.

We will try to accommodate the request when the order has not been processed, packed, or dispatched.

An order can normally be cancelled for a full refund when:

• Fulfillment has not started.
• The order has not been transferred to the carrier.
• The shipment can still be stopped by our fulfillment team.

Once fulfillment has started or the order has been dispatched, changes or cancellations may no longer be possible. The customer may request a return after delivery in accordance with this policy.

If UECOVL cannot dispatch an order within the stated processing period, we will provide an updated dispatch estimate. The customer may accept the revised estimate or cancel the unshipped order for a full refund.

If UECOVL cancels an order because a product is unavailable or cannot be shipped, the affected amount will be refunded to the original payment method.

12. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please contact UECOVL immediately if an address needs to be corrected. Address changes cannot be guaranteed after fulfillment has started.

If a package is returned, delayed, lost, or delivered incorrectly because the customer supplied an incomplete or incorrect address:

• The customer may be responsible for reshipping costs.
• Nonrecoverable shipping, address-correction, customs, or carrier fees may be deducted from the refund where permitted.
• A refund may not be available if the shipment cannot be recovered.

These limitations do not apply when the address or delivery error was caused by UECOVL or an authorized fulfillment provider.

13. Refused or Unclaimed Packages

Customers are responsible for accepting delivery and responding to reasonable carrier or customs requests.

If a package is refused, abandoned, or returned because the customer:

• Did not collect the package.
• Did not respond to the carrier.
• Refused applicable import charges.
• Provided incorrect or incomplete delivery information.
• Rejected the shipment without prior authorization.

UECOVL may deduct reasonable and nonrecoverable shipping, return, customs, carrier, or handling costs from any available refund, where permitted by applicable law.

A refund will normally be considered only after the returned package has been received and inspected.

14. Return Inspection

After an authorized return is delivered to the approved return location, UECOVL normally inspects it within 2–3 business days.

The inspection may verify:

• Product condition.
• Model or serial number.
• Included accessories and components.
• Packaging condition.
• Signs of damage, contamination, alteration, misuse, or excessive use.
• Whether the returned product matches the original order.

If additional information is required, UECOVL will contact the customer before completing the return review.

15. Ineligible or Severely Damaged Returns

If a returned product is determined to be severely damaged, contaminated, materially incomplete, altered, unsafe, or otherwise ineligible for a refund, UECOVL will notify the customer and provide supporting information where reasonably available.

The customer may request that the product be returned to them. The customer may be required to pay the applicable shipping and handling costs before the product is sent back.

If the customer does not provide return instructions or pay the required shipping costs within 30 days after notice, UECOVL may recycle, dispose of, or otherwise process the product in accordance with applicable law.

UECOVL will not resell products that are contaminated, unsafe, seriously damaged, or otherwise unsuitable for resale.

16. Refund Processing

Once a return or refund request is approved, UECOVL normally initiates the refund within 3–5 business days.

Refunds are issued to the original payment method unless another method is required by applicable law or expressly agreed upon.

After UECOVL initiates the refund, the customer’s bank, card issuer, PayPal, or other payment service may require additional processing time before the funds appear in the customer’s account.

UECOVL does not control the processing times of banks or payment providers.

The customer will be notified after the refund has been initiated.

17. Discounts, Coupons, and Promotional Pricing

Refunds are calculated based on the amount actually paid for the returned product after discounts.

Promotional discounts, discount codes, and coupon values:

• Have no separate cash value.
• Are not refunded as cash.
• Are not added to the refund separately.
• Might not be automatically reissued after a return or cancellation.

If a discount was distributed across multiple products in an order, the refund will be calculated using the discounted amount allocated to the returned product.

When an order is cancelled because of a UECOVL error, product unavailability, or inability to ship, UECOVL may reissue an eligible promotional code at its discretion where appropriate.

18. Original Shipping and Other Charges

For an approved change-of-mind return:

• Customer-paid original shipping charges are normally non-refundable.
• Expedited shipping charges are normally non-refundable.
• Return shipping costs are normally the customer’s responsibility.
• Customs duties, import taxes, brokerage charges, and third-party fees are normally non-refundable by UECOVL.

When a return results from a confirmed UECOVL error, damaged product, defective product, or incorrect shipment, reasonable approved shipping charges will be handled by UECOVL as part of the resolution.

19. Partial Refunds and Deductions

A partial refund or reasonable deduction may be applied when:

• A minor issue does not prevent normal product use and the customer agrees to keep the product.
• An accessory or component is missing.
• A promotional gift is not returned as required.
• The returned product is incomplete.
• The product shows use beyond what is reasonably necessary to inspect it.
• Original packaging, manuals, accessories, or included components are missing.
• The product was damaged while in the customer’s possession.
• The product’s value was reduced by improper handling, misuse, contamination, or inadequate return packaging.

UECOVL will explain any proposed deduction or partial-refund arrangement before completing the refund when reasonably possible.

20. Late or Missing Refunds

If you have received confirmation that a refund was initiated but the funds have not appeared:

1. Check the original payment account.
2. Contact your bank, card issuer, PayPal, or payment provider.
3. Allow the payment provider’s stated processing period.
4. Contact UECOVL if the refund still cannot be located.

Please include your order number and refund confirmation details.

21. Chargebacks and Payment Disputes

We encourage customers to contact UECOVL before filing a chargeback or payment dispute so that we have an opportunity to review and resolve the issue.

Opening a chargeback while a return, replacement, refund, or shipping investigation is in progress may delay the resolution because the payment provider may temporarily control the disputed payment and decision process.

This section does not limit any lawful rights available through the customer’s bank, card issuer, payment provider, or applicable consumer-protection law.

22. Relationship to the Limited Warranty

This Return & Refund Policy is separate from the UECOVL One-Year Limited Warranty.

Eligible change-of-mind returns are generally limited to the 30-day return period.

Manufacturing defects and eligible functional failures reported after the return period may be handled under the One-Year Limited Warranty.

A warranty resolution may include troubleshooting, replacement accessories, replacement components, repair, product replacement, or another appropriate remedy. Warranty coverage does not guarantee a cash refund for every issue reported during the warranty period.

23. Consumer Rights

Customers may have mandatory consumer rights based on their state, country, province, territory, or other jurisdiction.

Nothing in this policy excludes, restricts, or replaces any consumer right that cannot legally be excluded or limited.

Where applicable law provides a longer cancellation period, right of withdrawal, conformity right, refund right, or other mandatory remedy, UECOVL will apply those requirements to eligible orders.

24. Policy Changes

UECOVL may update this Return & Refund Policy to reflect changes in products, fulfillment arrangements, customer-service procedures, or applicable legal requirements.

The version generally applicable to an order is the version published at the time the order was placed, unless applicable law requires otherwise or a later version provides more favorable terms.

25. Contact Us

To request a return, cancellation, replacement, exchange, or refund, contact us through the Contact Us page on:

uecovlofficial.com

Email: conle23807@gmail.com

Please include:

• Your full name.
• Your order number.
• The product name and model.
• A clear description of your request or issue.
• Supporting photos or video when applicable.

Do not return any product until UECOVL has provided written authorization and the correct return instructions.